If you have purchased ONE-TIME BOX PRODUCTS ONLY, please note the following:
Your purchase does not involve any subscription component.
Please note - Month to Month subscriptions DO NOT count as One-Time Box products. They are subscriptions!
If you have purchased a SUBSCRIPTION PRODUCT + ONE-TIME BOX PRODUCTS , please note the following:
We honor refunds within 24 hours of placing your order/subscription renewal. You must email us immediately within 24 hours of your order at firstname.lastname@example.org and request a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you make a purchase and at some point in the future that product goes on sale, we will not refund you the difference in your purchase price and the sale price.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org